Job Description

As an Account Director, you will be responsible for renewals and stakeholder management, driving renewal, creating expansion and MRR Raise opportunities, and managing high-level stakeholders. You will work in coordination with Customer Success Managers and be the primary contact of the executives.

Responsibilities

• Own a portfolio of existing accounts
• Identify upsell and cross sell opportunities
• Proactively own renewals
• Succeed in a team selling environment
• Consistently forecast performance
• Negotiate deals and contracts
• Participate in meetings with key stakeholders
• Discover strategic needs and set goals with customers
• Analyze stakeholder mapping and set strategy
• Take ownership of renewal success
• Ensure Customer Success realization
• Achieve customer advocacy goals
• Monitor market trends and industry analysis

Requirements

• 4+ years experience in Customer Success Management, Account Management, or Sales
• Proven oral and written communication abilities
• Proven track record of using sales skills
• Self-motivated and tech-savvy
• Passion for testing and improving outreach
• Strong communication skills
• High sense of responsibility
• Strategic thinker with project and time management skills
• Experience negotiating contracts
• Thrives in a fast-paced environment
• Proven track record of driving decisions collaboratively
• Strong presentation skills
• Proven track record of building relationships with senior executives
• Experience managing stakeholder relationships

Benefits

• No benefits