Job Description

We are seeking a strategic VP – Lending & Retention to define and drive the future of Tala’s lending ecosystem. This leader will be responsible for building customer-first lending experiences, maximizing portfolio performance, and deepening long-term customer relationships.

Responsibilities

• Define Product Vision & Strategy
• Develop and communicate a bold product roadmap
• Balance innovation with portfolio health
• Partner closely with Finance & Capital Markets
• Translate portfolio and product performance into narratives
• Anticipate and influence macroeconomic and regulatory shifts
• Own the Customer Lifecycle
• Lead product strategy across the entire lending journey
• Design retention initiatives
• Build & Lead Teams
• Lead, mentor, and grow a world-class product team
• Foster a culture of impact, innovation, and accountability
• Lead Best-in-Class Repayments and Recoveries plans
• Identify optimization opportunities to enhance repayments rates ratio
• Leverage 3rd party best practices and partners to drive recoveries financially
• Build a product strategy that drives global lending performance
• Collaborate with GMs and market teams
• Drive Performance & Insights
• Establish KPIs for lending product performance
• Leverage data, experimentation, and customer insights to continuously optimize
• Cross-Functional Leadership
• Partner with risk, operations, finance and marketing
• Collaborate with design and engineering
• Innovation & Differentiation
• Stay ahead of fintech, credit, and retention best practices globally
• Identify opportunities to introduce new credit features

Requirements

• 15+ years of product leadership experience
• Proven track record of scaling lending or retention products
• Strong understanding of credit dynamics, risk management, and unit economics
• Customer-obsessed with deep empathy for underserved populations
• Experienced leading global, cross-functional teams
• Analytical and data-driven
• Strategic thinker
• Excellent communicator and influencer
• Champion of diversity, inclusion, and building mission-driven cultures

Benefits

• No benefits