Job Description

ClickHouse is seeking a technical Support Engineering Manager to build and grow a remote Support Engineering team in the AMER region. This customer-facing role involves managing a team, interacting with customers, supporting pre- and post-sales activities, and improving support processes.

Responsibilities

• Team management of support engineers
• Communication and collaboration with users and stakeholders
• Supporting users and customers via various channels
• Hiring and mentoring employees
• Improving the support experience through innovation
• Handling critical escalations
• Providing feedback to product and engineering

Requirements

• Experience managing remote customer support engineers
• Technical experience in support, database administration, or software engineering
• SaaS customer support experience
• Technical knowledge of databases, OLAP, and cloud technologies
• Strong communication skills
• Teamwork and problem-solving skills

Benefits

• No benefits