Customer Success Manager

Suger
Full-time
United States
$90,000–$130,000
Posted on a month ago

Job Description

Suger is seeking a Customer Success Manager to build relationships with mid-market and enterprise accounts, driving adoption, retention, and expansion of their revenue platform for cloud marketplace sales. The role involves customer training, issue resolution, advocating for product development, and collecting customer feedback.

Responsibilities

  • Own customer relationships
  • Drive adoption, retention, and expansion
  • Provide customer training and support
  • Resolve customer issues
  • Advocate for product development
  • Collect and analyze customer feedback
  • Maintain communication channels

Requirements

  • 3+ years of customer-facing experience
  • Experience supporting technical/enterprise customers
  • Strong communication and problem-solving skills
  • Familiarity with CRM/Customer Success Platforms (Salesforce, HubSpot)
  • Strong organizational skills
  • Ability to work with cross-functional teams
  • Familiarity with SaaS products

Benefits

  • No benefits