Job Description

Neuron7 is seeking a Customer Success Director to be the primary contact for customers implementing their AI-powered Resolution Intelligence products. This role involves collaborating with various internal teams and customer leadership to ensure successful onboarding, integration, and realization of ROI from the product.

Responsibilities

• Lead customer onboarding and CRM integration
• Collaborate with engineering and PM teams
• Define ROI metrics and KPIs
• Provide solutions to customer service challenges
• Develop long-term customer relationships
• Showcase AI/NLP product demos
• Develop training content and mentor team members

Requirements

• Proven CSM experience with SaaS products, preferably in AI
• 5-8 years’ experience in enterprise-level program management
• Data-driven with strong analytical skills
• Experience managing globally distributed teams
• Bachelor’s degree in Technology/Business Management
• Experience with CRM implementations (SFDC, ServiceNow, etc.)

Benefits

• No benefits