Job Description

The Senior Technical Support Engineer is a critical role focused on enhancing customer experience and providing technical expertise. This role involves troubleshooting complex issues, managing support tickets, prioritizing feature requests, and scaling the support team through documentation and tooling. It requires a strong problem-solving ability and a customer-centric approach.

Responsibilities

• Understand, reproduce and resolve technical issues
• Manage support tickets and update systems
• Prioritize feature requests with product and engineering teams
• Write documentation and create troubleshooting playbooks
• Participate in on-call duties

Requirements

• Excellent communication skills
• Understanding of developer workflows and CI/CD environments
• Familiarity with Web Application Security concepts
• Basic understanding of APIs and Webhooks
• 2+ years of experience in technical support or software engineering

Benefits

• No benefits