Job Description

Apollo.io is seeking a highly analytical Support Operations Manager to build and manage scalable programs around process improvement, automation, and AI adoption within the Customer Support Operations team. This role will focus on Support analytics, reporting, and insights to improve team performance and drive growth.

Responsibilities

• Manage Support initiatives and drive alignment
• Build and maintain Support dashboards and reports
• Conduct ad-hoc analyses and recommend improvements
• Manage the bonus program
• Translate data into actionable recommendations
• Champion AI adoption
• Collaborate with cross-functional teams

Requirements

• 3–5 years of experience in Support Operations, RevOps, or Business Operations
• Experience in program management
• Track record of implementing AI-driven support tools
• Strong analytical skills and experience with data visualization tools
• Experience with support platforms and workflow automation tools
• Excellent communication and collaboration skills
• Experience managing bonus programs
• Thrives in high-growth environments

Benefits

• No benefits