Job Description

The Head of Renewals will lead the renewals function, ensuring predictable recurring revenue and an exceptional customer renewal experience. This role involves managing a team, cross-functional partnerships, and ownership of the renewals strategy, forecasting, and execution across all customer segments.

Responsibilities

• Own and execute the renewals strategy
• Manage, coach, and develop a high-performing team
• Partner cross-functionally with Customer Success, Sales, Finance, and Legal
• Build and maintain renewal playbooks and forecasting models
• Forecast renewal revenue accurately
• Analyze churn and retention data
• Lead contract negotiation and pricing discussions
• Drive automation and process efficiency
• Collaborate with Product and Marketing

Requirements

• 7–10+ years of experience in B2B SaaS renewals, account management, or customer success
• 3+ years leading teams
• Proven track record of achieving renewal and retention targets
• Experience scaling a renewals function
• Strong proficiency with Salesforce, CPQ, Gainsight, or similar tools
• Excellent analytical, communication, and stakeholder management skills
• Bachelor’s degree required; MBA preferred

Benefits

• No benefits