Job Description

DoiT is seeking a Customer Success Manager to partner with Account Executives, Solutions Engineering, and R&D to deliver value throughout the customer journey. This role focuses on technical validation, POCs, integration, and ongoing support, ensuring customers achieve peak Kubernetes efficiency with PerfectScale. The ideal candidate will be a technical problem-solver who drives adoption, retention, and long-term scalability.

Responsibilities

• Understand customer experience and adapt the journey
• Build expertise in the technology and establish best practices
• Manage customer portfolio and foster relationships
• Cultivate connections at all organizational levels
• Plan quarterly business reviews and internal account assessments
• Create tailored Success Plans and lead Business Reviews
• Ensure customers achieve objectives and demonstrate success
• Act as customer advocate internally
• Support internal operations

Requirements

• 3+ years of customer success, account management, consulting, or software sales experience
• Self-starter mentality
• Hunter mindset
• Data-driven and organized
• Ability to manage multiple projects
• Experience with Success Plans
• Ability to interact with enterprise customer teams
• Experience working with cross-functional teams
• Ability to create compelling business cases
• Fluent in English
• Team player with excellent communication skills
• Integrity

Benefits

• No benefits