Job Description

The Technical Support Engineer will be the primary point of contact for customers, resolving technical issues, providing expert guidance, and collaborating with internal teams to improve the platform and support processes. This role requires strong troubleshooting skills and a customer-first mindset in a fast-paced startup environment.

Responsibilities

• Investigating and resolving technical issues
• Implementing fixes and escalating complex cases
• Proactively identifying and implementing platform improvements
• Communicating customer feedback to internal teams
• Meeting key performance metrics
• Collaborating with support team members

Requirements

• Proven experience in technical support
• Strong troubleshooting skills
• Excellent communication skills
• Adaptability in a fast-growing environment
• Customer-first mindset
• Working knowledge of Apache Kafka, distributed systems, or data streaming technologies
• Administering and troubleshooting Kubernetes
• Coding in a JVM language (Java, Scala)

Benefits

• No benefits