Job Description

Recast Software is seeking a Technical Support Engineer to provide excellent customer service in a dynamic and technical environment. The role involves troubleshooting, resolving support tickets, and acting as a customer advocate between users, the development team, and other stakeholders. This is a second shift role for candidates in the Pacific, Mountain, and Central time zones.

Responsibilities

• Triage, troubleshoot, and resolve support tickets
• Manage support tickets and provide status updates
• Provide customer service through email, chat, forums, and calls
• Answer internal technical questions
• Assist in installation and configuration
• Create and update documentation
• Provide technical training
• Reproduce and escalate bug reports
• Prioritize recurring issues for the development team
• Occasionally be on call

Requirements

• 4+ years of tier 2/3 Microsoft systems support or systems administration experience
• 3+ years of experience with enterprise network environments and Configuration Manager/SCCM/MECM or Intune
• 2+ years using command line tools
• 2+ years experience with scripting
• 2+ years’ experience with Windows OS and Server platforms
• 2+ years managing complex windows-based environment
• Proficiency in a ticketing platform (Salesforce, Zendesk, ServiceNow, etc.)

Benefits

• No benefits