Implementation Delivery Lead

Kraken
Full-time
New York
$85,000 - $200,000
Posted on a month ago

Job Description

Kraken is seeking an Implementation Delivery Lead to manage client technology transformation journeys, specifically migrations to the Kraken platform or ongoing technology requirements. This role involves partnering with technology and operational teams, understanding client needs, and driving improvements through technology, people, and processes. It's a hands-on position requiring a proactive individual comfortable with ambiguity and a fast-paced environment.

Responsibilities

  • Manage client relationships
  • Serve as the first point of contact for tech development
  • Triage incoming requests and communicate priorities
  • Summarize and articulate client needs
  • Support engineering teams
  • Challenge clients to adopt new tech approaches

Requirements

  • Experience in a regulated utilities environment
  • Strong agile delivery experience
  • Experience with product management and customer journeys
  • Solid understanding of technology
  • Excellent communication and presentation skills
  • Strong influencing skills
  • Experience with complex delivery pipelines
  • Technical mindset and experience in the energy sector
  • Degree qualified or equivalent
  • Experience in client-facing roles

Benefits

  • No benefits