Job Description

Kraken is seeking a Client Implementation Lead to manage the technology transformation journeys of North American clients, focusing on migrating them to the Kraken platform or managing long-term technology requirements. This role involves bridging the gap between client needs and Kraken's development teams, ensuring successful implementation and adaptation to Kraken's development style.

Responsibilities

• Manage client relationships
• Serve as the first point of contact for tech development
• Act as a knowledge base for Kraken's functionality
• Triage requests and communicate priorities
• Articulate client needs internally
• Support engineering teams
• Challenge clients to adopt new tech approaches

Requirements

• Strong agile delivery experience
• Experience in product management and customer journeys
• Solid understanding of technology
• Excellent communication and presentation skills
• Strong influencing skills
• Experience with complex delivery pipelines
• Patience and consulting experience (plus)
• Regulatory compliance experience (plus)
• Technical mindset and experience in the energy sector
• Degree qualified equivalent
• Client facing and stakeholder management experience

Benefits

• No benefits