Job Description

Imagine Pediatrics is seeking a Supervisor, Patient Engagement to lead and guide a team of Patient Engagement Associates in a centralized call center. This role involves direct supervision, training, performance management, and assisting with call volume to meet enrollment targets. The position is remote with occasional travel and a preference for candidates in specific states.

Responsibilities

• Conduct one-on-one meetings and provide feedback
• Manage timekeeping and attendance
• Deliver continuous training
• Oversee performance management
• Act as a backup for taking calls
• Improve service and efficiency
• Resolve team issues and caller inquiries
• Compile and analyze performance data
• Support team in achieving target goals

Requirements

• Bachelor’s degree preferred
• 3-5+ years of call center experience with coaching/mentoring
• Proficiency in Talkdesk and Microsoft Office
• Experience with complex projects and problem-solving
• Strong time management and customer service skills
• Ability to handle confidential information
• Excellent communication and interpersonal skills
• Healthcare call center experience a plus
• Bilingual Spanish preferred

Benefits

• No benefits