ONBOARDING SPECIALIST

Reserv
Full-time
Atlanta, Georgia, United States
Posted on a month ago

Job Description

Reserv is seeking an Onboarding Specialist to coordinate and lead the onboarding process for Carrier and MGA customers. This role requires strong organizational, communication, and leadership skills, as well as the ability to build relationships with customers and understand their needs. The specialist will work with internal and external teams to ensure successful integration onto the Reserv platform.

Responsibilities

  • Lead onboarding program for new clients
  • Facilitate communication between internal teams
  • Conduct product demos and customer meetings
  • Provide technical support and insights
  • Analyze customer feedback for product improvements
  • Design and deliver training programs
  • Track key performance indicators and create reports

Requirements

  • 5+ years of claims experience (Auto, Property, Liability)
  • 3+ years in a client-facing role
  • Understanding of insurance policies
  • Data analysis and decision-making skills
  • Problem-solving and critical thinking skills
  • Desire for continuous professional development
  • Willingness to travel

Benefits

  • No benefits