Job Description

Ocrolus is seeking an experienced Account/Growth Manager to work directly with new SMB/Consumer clients, managing relationships and facilitating process change to maximize platform usage. The role involves process development, forecasting, sales support, training, service, project management, and marketing, with approximately 25% domestic travel.

Responsibilities

• Facilitate weekly client meetings
• Identify opportunities to maximize Ocrolus footprint
• Serve as central point of contact
• Coordinate with teammates
• Ensure timely product/service delivery
• Communicate client needs internally
• Collaborate with sales team
• Service multiple clients
• Keep records of transactions
• Forecast and track metrics

Requirements

• Bachelor's degree in business or related field
• 4+ years of SMB/Consumer Lending experience
• Proven track record of upselling/cross-selling/renewals
• Client focused solutions experience
• Ability to communicate client needs
• Talent for influencing process change
• Ability to manage multiple projects/relationships

Benefits

• No benefits