Job Description

The Front Desk Services Manager leads the daily operations of the Front Desk team, focusing on guest and owner experience, team support, and local office operations. This role involves leading a team, making key decisions, coaching team members, and collaborating cross-functionally to enhance service delivery.

Responsibilities

• Lead and develop Front Desk Specialists and Assistant Manager
• Oversee daily operations and workflow management
• Foster a collaborative work environment
• Assist with recruiting and onboarding
• Serve as a key point of contact for guests and owners
• Answer phone calls and emails
• Conduct outbound calls
• Maintain internal communication
• Monitor team performance
• Support unit availability coordination
• Assist with task assignments
• Identify potential leads

Requirements

• Experience in hotel, hospitality, or vacation industry preferred
• 2-3 years of customer service or administrative support experience
• Prior supervisory or management experience
• Tech-savvy with experience using digital systems
• Solid organizational skills and attention to detail
• Reliable personal transportation
• Dependable and self-motivated
• Strong communication skills

Benefits

• No benefits