Job Description

The Front Desk Specialist serves as the primary contact for guests, vendors, and owners, handling inquiries and coordinating with internal teams to ensure positive experiences and support business growth. This role combines customer service with administrative coordination.

Responsibilities

• Act as first point of contact for guests, vendors, and owners
• Handle incoming calls, emails, and chats
• Assist with maintenance and housekeeping tickets
• Verify unit availability for visits
• Meet company standards for satisfaction, accuracy, and efficiency
• Identify potential owner leads
• Build relationships with internal support teams

Requirements

• Experience in hotel, hospitality, or vacation industry preferred
• 1+ year in administrative or customer service role is a bonus
• Excellent time management skills
• Tech-savvy with digital systems and applications
• Reliable personal transportation
• Dependable and self-motivated
• Clear communication skills

Benefits

• No benefits