Job Description

Casago is seeking a hardworking and enthusiastic Front Desk Specialist to be the welcoming face for guests, vendors, and homeowners at their Steamboat Springs, CO location. This seasonal role involves handling administrative tasks, answering inquiries, and ensuring a positive experience for all interactions. The position requires excellent customer service skills and the ability to adapt to changing business needs.

Responsibilities

• Act as first point of contact for guests, vendors, and owners
• Answer phone calls, emails, and chats
• Assist with maintenance and housekeeping tickets
• Verify unit availability
• Meet company standards for guest satisfaction
• Identify potential owner leads
• Build relationships with internal support teams
• Handle other duties as assigned

Requirements

• Experience in hotel, hospitality, or vacation industry preferred
• 1+ year of administrative or customer service experience a bonus
• Excellent time management skills
• Tech-savvy with digital systems and applications
• Reliable personal transportation
• Dependable and self-motivated
• Strong communication skills

Benefits

• No benefits