Job Description

The Principal Technical Account Manager is a strategic, client-facing role responsible for providing technical expertise, hands-on optimization, and deep product guidance to Bloomreach’s top accounts. This role focuses on ensuring platform capabilities are effectively implemented and optimized for ecommerce search, personalization, and other key use cases.

Responsibilities

• Maintain a strong understanding of the Bloomreach platform
• Identify and resolve technical issues
• Provide guidance on platform features
• Document customer implementations
• Provide support for A/B testing and analytics
• Interpret performance data and recommend optimizations
• Proactively anticipate customer needs
• Serve as a trusted advisor to customers
• Engage with internal teams to meet customer objectives

Requirements

• 5+ years of experience in technical consulting or customer engineering
• Deep expertise in ecommerce search, personalization, and data-driven optimization
• Hands-on experience with enterprise search or personalization platforms
• Familiarity with ecommerce platforms like Shopify or Salesforce Commerce Cloud
• Proven ability to work with executive stakeholders
• Strong problem-solving and analytical skills
• Excellent communication and documentation skills

Benefits

• No benefits