Account Support Representative (ASR)

BillionToOne
Full-time
Baltimore, MD
$120,933
Posted on a month ago

Job Description

The Account Support Representative supports the regional sales team by managing and growing accounts, providing customer support, and maintaining client relationships. This field-based role also involves covering open territories and ensuring seamless service delivery.

Responsibilities

  • Support the daily needs of the sales team
  • Maintain and strengthen customer relationships
  • Onboard and train new customers
  • Act as a liaison between customers and internal departments
  • Provide coverage for open territories
  • Coordinate sample logistics and marketing materials
  • Collaborate with marketing, sales operations, and customer support

Requirements

  • Bachelor’s degree
  • 1+ years of sales support or customer-facing experience
  • Excellent communication and organizational skills
  • Self-motivated and team-oriented
  • Proficiency in Microsoft Office and Salesforce
  • Willingness to travel regionally (up to 50%)

Benefits

  • No benefits