Job Description

Pathstream is seeking a dynamic Enterprise Customer Success Director to manage a portfolio of strategic enterprise customers, focusing on account retention and growth. The role requires building executive trust, showcasing ROI, and proactively communicating customer needs internally. The ideal candidate will have a passion for Pathstream's mission of transforming frontline workforces.

Responsibilities

• Own overall account health
• Build and maintain customer relationships
• Shepherd new customer launches
• Lead monthly and quarterly business reviews
• Craft ROI narratives
• Execute strategic account plans
• Drive renewals and expansion opportunities
• Proactively communicate customer updates
• Partner with cross-functional teams

Requirements

• 5-10+ years in enterprise account management or customer success
• Proven track record of renewing/expanding large accounts
• Executive presence and experience with VP/C-suite stakeholders
• Comfort with large group facilitation
• Data and slideware fluency
• Excellent communication skills
• Proficiency in CRM (HubSpot), data analysis tools, Notion, Slack, and Google Workspace

Benefits

• No benefits