Job Description

The Vice President, Value Assurance is a critical executive leadership role responsible for mobilizing cross-functional resources to ensure that every Coupa customer realizes and sustains the maximum financial and operational value from their investment. This leader acts as the escalation point for high-stakes, at-risk customer relationships where the customer's perceived value and return on investment is compromised.

Responsibilities

• Lead Critical Engagements
• Oversee Customer Value Re-Establishment
• Executive Interlock
• Resource Mobilization
• Define Escalation Policy
• Post-Mortem Analysis & Learning
• Risk Portfolio Management
• Internal Evangelist
• Mentorship

Requirements

• 10+ years of customer-facing leadership experience in Customer Success, Account Management, or Professional Services within an enterprise SaaS environment
• 5+ years of experience in building, leading, and inspiring teams
• Proven track record of managing and resolving multi-million-dollar, C-suite-level escalations
• Expertise in bringing structure to complex situations
• Deep understanding of financial and performance metrics
• Exceptional executive communication, negotiation, and influencing skills

Benefits

• No benefits