Job Description

As a Solutions Analyst, you will deliver and manage technical and integration interactions, owning challenging cases and providing customer-facing support. You will be responsible for troubleshooting technical issues, collaborating cross-functionally, and maintaining strong communication between internal and external stakeholders.

Responsibilities

• Provide empathetic, high-quality support to clients
• Develop expertise in cloud-based software
• Troubleshoot technical issues
• Collaborate cross-functionally
• Leverage and contribute to the knowledge base
• Meet service delivery standards
• Document customer interactions

Requirements

• 1-2 years of SaaS support experience
• Understanding of clinical workflows (preferred)
• Strong understanding of business workflows
• Problem-solving skills
• Excellent communication skills
• Comfort in fast-paced environments
• Technical aptitude
• Experience with cross-functional teams
• Experience with web-based SaaS applications
• Familiarity with diagnostic tools (preferred)
• Experience with CRM/help desk platforms

Benefits

• No benefits