Job Description

The Professional Services Manager will lead the project management team responsible for delivering software solutions to customers in the Long-Term and Post-Acute Care (LTPAC) markets, focusing on high quality, efficiency, and profitability. This role involves customer relationship management, team leadership, and driving continuous service improvement. The manager will oversee a primarily remote team supporting US and Canadian customers.

Responsibilities

• Lead team for successful service delivery
• Manage project risk and client escalations
• Collaborate with internal teams for customer relationships
• Develop business growth strategies and hiring plans
• Support team member development
• Enhance Project Management and Service Delivery processes
• Hire, lead, and mentor staff
• Align team goals with corporate objectives
• Monitor project work and customer experience
• Manage department KPIs

Requirements

• Undergraduate degree or equivalent experience
• Management experience in enterprise software (SaaS preferred)
• Customer-facing experience (professional services, consulting)
• Experience managing remote teams
• Strong operational, project management, and process improvement skills
• Experience with change management
• Experience with PointClickCare or EHR software
• Expertise in professional services sales
• Ability to manage ambiguity and problem-solve
• Experience in fast-paced environments
• Excellent presentation and team building skills

Benefits

• No benefits