Job Description

The Software Implementation Consultant will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. This role involves in-depth analysis of customer business processes, configuration, and setup, and collaboration within a high-performance team to drive customer value and solution adoption.

Responsibilities

• Document customer requirements
• Translate technical requirements into configuration setup
• Lead business discovery and develop recommendations
• Execute system configuration setup
• Ensure data quality and security
• Assess and validate implementation plans
• Troubleshoot configuration issues
• Maintain training databases
• Suggest configuration improvements
• Establish stakeholder relationships
• Manage communication among project stakeholders
• Lead customer change management strategies
• Test and document new offerings
• Develop expertise in product offerings

Requirements

• Post-secondary education in business or technology (preferred)
• Excellent communication and organizational skills
• Experience configuring or implementing software solutions (preferred)
• Strong analytical and problem-solving skills
• Attention to detail
• Consulting experience with workflow analysis
• Experience working on multiple project teams
• Accountability and initiative
• Self-starter with adaptability
• 2-4+ years in a software implementation role
• Healthcare market experience (preferred)

Benefits

• No benefits