Job Description

Zeta is seeking a Technical Support Engineer to provide first-level technical support to customers, troubleshoot issues, and ensure high customer satisfaction. The role involves incident management, documentation, escalation, and collaboration with cross-functional teams.

Responsibilities

• Provide first-level technical support to customers
• Respond to inquiries and resolve problems
• Monitor and triage incoming support requests
• Diagnose and resolve basic technical issues
• Contribute to knowledge base articles and FAQs
• Escalate complex issues to higher-level support teams
• Collaborate with cross-functional teams
• Adhere to security protocols and compliance standards

Requirements

• 3+ years of overall experience
• Experience with POSTMAN, Kibana, Splunk, and Grafana
• Engineering degree (preferably IT or Comp Sci)
• Strong problem-solving and communication skills
• Customer-oriented mindset
• Familiarity with ticketing systems is a plus
• Ability to work under pressure and manage priorities
• Willingness to learn new technologies

Benefits

• No benefits