Job Description

TrueAccord is seeking a Client Manager to manage relationships with key clients, serving as a strategic business partner to ensure their success and growth while working with TrueAccord. The role involves proactive account management, process improvement, data analysis, and leadership responsibilities.

Responsibilities

• Exceed client needs
• Implement scalable processes
• Manage client feedback
• Improve account workflow
• Drive relationship management
• Optimize client strategies
• Upsell services
• Provide consultative guidance
• Deliver business reviews
• Understand client business models
• Oversee account placement
• Track key metrics
• Coach team members

Requirements

• Bachelor’s degree or equivalent experience
• Client management/customer service experience
• Experience engaging clients as stakeholders
• Accountability
• Project management skills
• Collaboration skills
• Professional temperament
• Data analysis skills
• Communication and problem-solving abilities

Benefits

• No benefits