Job Description

TrueAccord is seeking a motivated and empathetic Collections Specialist to guide consumers through debt resolution using excellent communication and negotiation skills. This role involves managing communication channels, establishing payment plans, and upholding compliance standards while championing the company's mission of improving financial health.

Responsibilities

• Guide consumers to resolve outstanding balances
• Manage communication channels (calls, email, chat)
• Establish effective payment plans
• Uphold quality and compliance standards
• Innovate and collaborate within a team

Requirements

• High school diploma or GED
• Excellent communication skills
• Negotiation and problem-solving skills
• Detail-oriented and results-driven
• Adaptability and resilience
• Empathetic and customer-focused

Benefits

• No benefits