Job Description

Cohere Health is seeking a Client Success Manager to own steady-state account relationships and act as the primary point of contact for clients. This role focuses on building strong relationships, driving performance insights, and ensuring client satisfaction through proactive account management and hands-on engagement.

Responsibilities

• Serve as primary client advocate
• Lead day-to-day program operations
• Understand client organizational structure and goals
• Generate insights and reporting
• Function as subject matter expert
• Document and communicate client insights
• Collaborate with internal stakeholders
• Mentor associate team members
• Improve client experience

Requirements

• 4–7 years in client-facing roles
• Bachelor’s degree
• Strong client relationship building skills
• Collaborative teamwork
• Excellent communication skills
• Strong analytical skills
• Strategic and operational thinking
• Highly organized
• Healthcare experience preferred
• Familiarity with Salesforce, Confluence, JIRA, and Google Suite

Benefits

• No benefits