Job Description

Cohere Health is seeking a Client Support Associate - L1 to provide front-line assistance to clients by troubleshooting issues, answering inquiries, and ensuring efficient resolution. This role involves collaboration with technical and business teams and offers exposure across product, engineering, and business operations.

Responsibilities

• Investigate and resolve product bugs
• Diagnose and troubleshoot technical issues
• Prioritize issues based on impact
• Provide clear updates to stakeholders
• Monitor bugs for trends and improvement opportunities
• Improve bug management processes

Requirements

• Bachelor’s degree in a related field preferred
• Experience in technical support for healthcare technology
• Strong analytical and problem-solving skills
• Excellent communication skills
• Customer-centric approach
• Ability to prioritize and manage multiple cases
• Familiarity with ticketing systems

Benefits

• No benefits