Customer Support Specialist I

Everlaw
Full-time
Oakland, California, United States
$32.70 - $41.35 per hour
Posted on a month ago

Job Description

Everlaw is seeking a motivated Customer Support Specialist to provide first-line support to clients, ensuring their success with the Everlaw platform. This role involves answering questions, teaching product functionality, and troubleshooting technical issues via phone and email, impacting legal teams in various organizations.

Responsibilities

  • Become product certified
  • Provide customer support
  • Collaborate with teammates to solve complex tickets
  • Participate in performance and development meetings
  • Become a subject matter expert
  • Drive product improvements

Requirements

  • Passion for technology and helping others
  • Exceptional communication skills
  • Strong organizational skills
  • Collaborative mindset
  • Quick learner
  • US work authorization

Benefits

  • No benefits