Job Description

The Manager of Customer Support will lead a team of Customer Support Specialists, serving as the primary point of contact for clients. This role focuses on delivering an industry-leading client experience through support, troubleshooting, and collaboration with internal teams to ensure a smooth customer journey.

Responsibilities

• Lead and manage a team of Customer Support Specialists
• Oversee day-to-day team operations and ensure coverage
• Conduct one-on-ones and quarterly development meetings
• Develop strong client relationships
• Track and meet key client experience metrics
• Review and act on customer feedback
• Collaborate with teams to improve customer experience
• Partner with clients, Sales, and Customer Success for escalations
• Collaborate with Engineering and Product for improvements

Requirements

• 2+ years of customer support leadership/people management experience
• Experience defining and driving customer support metrics
• Ability to partner with customers to understand requirements
• Experience with Sales and Customer Success organizations
• Strong collaboration skills
• Strong leadership skills
• Excellent communication and problem-solving skills
• Authorization to work in the United States

Benefits

• No benefits