Job Description

Black Duck Software is seeking an experienced Technical Account Manager (TAM) to lead strategic collaboration with key customers. The TAM will ensure solutions are adopted, integrated into CI/CD workflows, and leveraged to effectively manage software risk, driving customer success and value realization.

Responsibilities

• Prioritize, Escalate, and Resolve technical product Issues
• Provide Industry Specific Compliance / Regulatory Guidance
• Role-specific training for developers, testers, product teams, and security administrators
• Drive adoption and integration of Black Duck solutions into customer CI/CD pipelines
• Ensure value realization by optimizing technology usage
• Act as a strategic advisor, aligning with customer business priorities
• Advocate for customers internally
• Increase customer efficiency
• Foster community and knowledge-sharing

Requirements

• Strong knowledge of application security, vulnerabilities, and open-source licensing
• Hands-on experience with CI/CD and DevOps tools
• Software development experience in languages like C/C++, Java, or C#
• Proven ability to influence and guide customers
• Excellent communication, relationship-building, and project management skills
• At least 7 years in a customer-facing technical role
• Ability to travel up to 25%
• Bachelor’s degree in Computer Science, Engineering, or a related STEM field

Benefits

• No benefits