Job Description

The Account Coordinator is responsible for ensuring the post-sale success and satisfaction of SmithRx customers, providing support to Account Managers, and collaborating with internal teams to resolve client issues and maintain client success plans.

Responsibilities

• Act as support resource for Account Managers
• Complete reporting and data requirements
• Troubleshoot escalated items related to claims, eligibility, and account maintenance
• Complete data audit requests
• Support ad-hoc projects
• Collaborate with internal teams for issue resolution
• Find solutions to client and team needs
• Meet established cross-functional SLAs

Requirements

• 1-2+ years operational or customer service/support experience in PBM or healthcare
• Microsoft Office proficiency (Excel, Word, PowerPoint)
• Ability to manage multiple tasks and priorities
• Effective communication skills
• Strong attention to detail
• Self-starter and self-motivator
• Positive mindset
• Ability to work with cross-functional teams
• Ability to handle ambiguous instructions

Benefits

• No benefits