Job Description

The Account Coordinator will ensure the post-sale success and satisfaction of SmithRx customers, serving as a support resource for Account Managers and assisting with client success plans. They will handle reporting, data requests, troubleshooting, and collaborate with internal teams for issue resolution.

Responsibilities

• Act as support resource for Account Managers
• Complete reporting and data requirements
• Troubleshoot escalated items related to claims, eligibility, and account maintenance
• Complete data audit requests
• Support ad-hoc projects
• Collaborate with internal teams for issue resolution
• Meet established cross-functional SLAs

Requirements

• 1-2+ years operational or customer service/support experience in PBM or healthcare
• Microsoft Office proficiency (Excel, Word, PowerPoint)
• Ability to manage multiple tasks and priorities
• Strong communication and data articulation skills
• Strong attention to detail
• Self-starter with a growth mindset
• Ability to work with cross-functional teams and clients
• Ability to handle ambiguous instructions

Benefits

• No benefits