Job Description

The Account Manager is responsible for the post-sale success and satisfaction of SmithRx customers, building relationships with client leadership, and ensuring clients achieve their business goals. They proactively identify risks, collaborate with internal teams, and serve as a trusted advisor.

Responsibilities

• Complete reporting and data requirements
• Ensure customer satisfaction and retention
• Build relationships with client leadership
• Understand customer business challenges
• Manage escalated client issues
• Identify product gaps
• Prioritize issues and assess attrition risk

Requirements

• 3-5 years of account/relationship management experience in healthcare
• Knowledge of commercial health insurance and pharmacy benefits
• Positive growth mindset
• Obsession with customer experience
• Executive-level communication skills
• Client relationship management experience
• Independent and team work ability
• Self-driven and results-oriented
• Bachelor’s degree or equivalent experience

Benefits

• No benefits