Job Description

unitQ is seeking a Customer Support Specialist to problem-solve, gather technical information, communicate resolutions, and monitor systems for data ingestion, cleaning, and processing. The ideal candidate will be goal-oriented, organized, and able to work independently or in a team.

Responsibilities

• Follow up on open issues and communicate resolutions
• Create and update client taxonomy
• Act as an escalation point for inbound cases
• Collaborate with cross-functional teams

Requirements

• 3-5+ years of experience in technical or customer support
• Enthusiasm for AI and solutions to client problems
• Experience with Zendesk CRM and Jira
• Ability to independently manage tasks and projects
• Monitor customer accounts for activity breaks

Benefits

• No benefits