The Collections Specialist manages and optimizes the company’s accounts receivable process, collecting outstanding payments, resolving billing discrepancies, and maintaining relationships with internal teams and external customers.
Responsibilities
Initiate collection calls and follow-ups
Review and analyze aging reports
Collaborate with Customer Success Managers
Research and resolve customer disputes
Investigate invoice balances and reconcile payments
Escalate complex issues
Maintain accurate documentation in NetSuite
Recommend process improvements
Requirements
Associate or bachelor’s degree in accounting, Finance, or related field
1-2 years of collections or accounts receivable experience
1 year of NetSuite experience
Proficient in Microsoft Excel
Strong attention to detail and organizational skills
Excellent communication skills
Strong analytical and problem-solving abilities
Legal authorization to work in the US without sponsorship