Job Description

The Client Success Manager will build and maintain relationships with emerging market clients, ensuring their success and satisfaction with Lantern's products and services. This role involves understanding client needs, optimizing engagement, driving customer satisfaction, and identifying growth opportunities.

Responsibilities

• Manage client and broker relationships
• Communicate effectively in verbal and written formats
• Manage client communication for marketing initiatives
• Collaborate cross-functionally
• Meet company and client objectives
• Support Client Executives with retention and growth
• Maintain data accuracy in CRM
• Resolve service issues

Requirements

• Bachelor's degree
• 5+ years of client relationship/account management experience in employee benefits, healthcare, or consulting
• Startup experience
• Willingness to travel up to 20%
• Proficiency in Microsoft Office and Salesforce

Benefits

• No benefits