Job Description

The Customer Engagement Advocate provides a concierge-level experience for members navigating the surgical process. This role involves building relationships, educating members, assisting with provider selection, and ensuring a positive experience throughout their care journey. It requires high energy, empathy, and a passion for customer service.

Responsibilities

• Provide phone-based support to members
• Deliver concierge-style service
• Educate members on surgical process and benefits
• Assist with provider selection
• Answer questions and provide support
• Engage new members and maintain relationships

Requirements

• Bachelor’s degree preferred, High school diploma required
• 1-3 years’ customer service/sales experience
• Teamwork skills
• Strong communication skills
• Critical thinking and problem-solving skills
• Bilingual (Spanish & English) preferred

Benefits

• No benefits