Job Description

The Senior Vice President of Member Services is a key leadership role responsible for evolving and managing all aspects of member services and the overall member experience at Lantern Care. This role focuses on executive leadership, operational rigor, strategic vision, and ownership of member experience functions to achieve organizational goals, drive revenue generation, and expand service delivery operations.

Responsibilities

• Drive revenue generation through customer service
• Lead contact center delivery and strategy
• Analyze operational metrics and KPIs
• Enhance learning and development capabilities
• Collaborate with cross-functional teams
• Accelerate leadership development
• Lead service delivery evolution
• Spearhead expansion of Member Services
• Manage workforce management capabilities
• Provide performance and compliance reporting
• Own Member Services' budget and strategy
• Serve as executive escalation point for key clients

Requirements

• Exemplary people skills
• Senior leadership experience in healthcare or member services
• Operational excellence background
• Expertise in learning and development
• Analytical skills with financial focus
• Ability to build and lead effective teams
• Methodical thinking and vision
• Experience managing multi-location operations
• GRIT and strong project management skills
• Understanding of the U.S. healthcare system

Benefits

• No benefits