Job Description

Tripadvisor is seeking a Senior Technical Account Manager to own strategic and enterprise accounts end-to-end within their Content Solutions business. The role involves acting as a trusted advisor, providing technical support, driving account growth, and building scalable processes for onboarding and adoption.

Responsibilities

• Act as primary contact for data/content partners
• Provide hands-on technical support (API QA, troubleshooting)
• Collaborate with Product, Engineering, Legal, and Sales
• Monitor usage and support renewals/upsells
• Collect customer feedback
• Design onboarding/adoption playbooks
• Co-build scalable processes and reporting frameworks
• Translate customer insights into roadmap priorities

Requirements

• 6-8 years of experience in technical account management (SaaS/DaaS)
• Proven track record managing enterprise accounts
• Ability to multi-task and prioritize
• Strong analytical and Excel/Google Sheets skills
• Experience with APIs (RESTful, JSON, XML, OAuth)
• SQL and BI platform (Tableau) skills
• Excellent communication skills
• Fast learner with attention to detail

Benefits

• No benefits