Job Description

The Customer Support Specialist delivers world-class customer service for HeartFlow’s web-based medical software products to research and commercial accounts, ensuring rapid issue resolution and customer satisfaction. This role integrates the HeartFlow technology into customer workflows and provides technical support in a fast-paced environment.

Responsibilities

• Provide knowledgeable responses to customer inquiries
• Document and resolve reported issues
• Deliver customer feedback to CRM system
• Assist with case management and troubleshooting
• Support Sales staff with product knowledge
• Assist in on-boarding new accounts
• Improve customer support quality through process redesign
• Develop customer technical support solutions

Requirements

• Positive and energetic personality
• Responsible and accountable
• Comfortable in high-pressure situations
• Excellent communication skills
• Highly detail-oriented with strong technical skills in MS Office
• Experience with data analysis and MS Excel
• Experience with DICOM, medical devices, or EHR/EMR software preferred
• Experience with Salesforce or other CRM tool preferred
• Fluency in English required
• 3-5 years of customer facing work experience preferred
• Bachelor degree preferred

Benefits

• No benefits