The Level 1 Analyst provides remote support for restaurant technology, resolving technical incidents and escalating complex issues. This role involves answering calls, responding to emails, and providing solutions to restaurants and franchisees.
Responsibilities
Answer incoming calls and respond to communications
Identify and resolve technical issues
Escalate complex problems
Document interactions and resolutions
Participate in training and learning opportunities
Collaborate with team members
Engage third-party service providers
Requirements
High school diploma or equivalent (bachelor’s degree preferred)
Customer service or call center experience preferred