Job Description

The Level 1 Analyst provides remote technical support for restaurant technology, resolving incidents and escalating complex issues. This role involves answering calls, responding to emails, and documenting interactions in a ticketing system, while adhering to service standards and collaborating with team members.

Responsibilities

• Answer calls, emails, and chats
• Identify and resolve technical issues
• Escalate complex problems
• Document interactions in ticketing system
• Adhere to service standards
• Participate in training
• Collaborate with team members

Requirements

• High school diploma or equivalent (bachelor’s degree preferred)
• Customer service or call center experience preferred
• QSR or franchisor experience a plus
• A+ Certification or equivalent
• Strong technical skills
• Excellent communication skills
• Strong interpersonal skills
• Problem-solving skills
• Ability to multitask

Benefits

• No benefits