Job Description

Brevo is seeking enthusiastic Customer Experience representatives in North America to provide technical support and translate client business needs into practical platform use. The role involves managing client tickets, ensuring timely resolution of issues, and building strong client relationships.

Responsibilities

• Manage and resolve client tickets via email and phone
• Answer incoming client calls professionally
• Address client questions and problems promptly
• Handle challenging customers and escalate complex issues
• Provide exceptional customer experience
• Cultivate client relationships and collaborate with the tech team
• Understand email best practices and platform tools
• Develop understanding of email marketing technical aspects

Requirements

• Excellent written and spoken English communication skills
• Customer-focused with relationship-building abilities
• 1+ year of customer service experience
• Adaptability to a collaborative and professional culture
• Experience in technical marketing support is a plus
• Ability to work in a hybrid setup

Benefits

• No benefits