Job Description

The Senior Customer Success Manager will be a key member of the Customer Success department, responsible for building lasting relationships with client executives, solving complex business challenges, and driving renewals and expansion. This role requires a blend of business, technical, and relationship skills and is based in New York with a hybrid work model.

Responsibilities

• Own end-to-end customer relationship from go-live through renewal
• Enable client stakeholders on Forter’s portal and technology
• Quarterback executive business reviews
• Procure client advocacy for reference calls and case studies
• Generate upsell opportunities
• Oversee renewal process for expiring contracts
• Share insights with Product and leadership teams
• Direct technical inquiries to Support team
• Maintain clean data within internal systems

Requirements

• 5+ years of client-facing Customer Success experience managing large, strategic accounts
• Excellent communication skills at the C-level
• Demonstrated excellence in success planning
• High technical aptitude
• Proven track record of landing and expanding accounts
• Experience with upsell or revenue quota preferred

Benefits

• No benefits