Creative Support Specialist

Runway
Full-time
Remote
Posted on 2 months ago

Job Description

Runway is seeking a Creative Support Specialist to deliver high-quality support to its growing user base of artists and creators. This role involves providing ticket-based support, resolving customer inquiries, analyzing trends, creating self-service content, and contributing to process improvements. The ideal candidate will have a passion for AI, automation, and the creative space.

Responsibilities

  • Provide ticket-based creative and technical support
  • Resolve customer inquiries
  • Handle escalations
  • Analyze support trends
  • Create self-service content
  • Engage with online communities
  • Review API requests
  • Identify support volume trends
  • Contribute to process improvements

Requirements

  • 1-3 years in customer support or related role
  • Strong written communication skills
  • Ability to learn complex software
  • Data-driven mindset
  • Comfort with high-volume tickets
  • Interest in AI/automation
  • Creative problem-solving skills
  • Expertise/interest in creative space or AI
  • Ability to work autonomously

Benefits

  • No benefits