Job Description

Sidecar Health is seeking a warm and passionate Customer Service Representative to support members on their healthcare journeys by answering questions, solving problems, and ensuring access to care. This role is crucial to delivering the best member experience and involves working within a dynamic, fast-paced startup environment.

Responsibilities

• Handle inbound calls and chat boxes
• Provide excellent customer service
• Build rapport with members
• Handle issues and complaints
• Maintain policies and procedures

Requirements

• Adaptable and resilient
• People-first communicator
• Clear communication skills
• Detail-oriented problem solver
• High school diploma or equivalent
• Bilingual in English and Spanish (preferred)
• Healthcare or insurance experience (preferred)
• Availability for specified shifts

Benefits

• No benefits